Social Services

TO MAKE A REPORT OF ABUSE OR NEGLECT OR EXPLOITATION OF AN ADULT OR CHILD

Contact the Mitchell County Department of Social Services at 828.688.2175, extension 1542 during normal business hours. On weekends, holidays, and after 4:30 p.m. during the work week contact Mitchell County Communications at 828.688.9110.

Photo of Wendy Boone

Wendy Boone,
Director

347 Long View Drive
Bakersville, NC 28705
E-mail: Director@mitchellcountync.gov
Telephone: 828.537.1656
Fax: 828.688.4940

 

LINKS TO RESOURCES TO HELP YOU
NC 211

Links to community resources and services in North Carolina

ENERGY ASSISTANCE
FOOD AND NUTRITION SERVICES

Provides low-income families or individuals the food they need for a nutritionally adequate diet. Benefits are issued via Electronic Benefit Transfer cards. Users may use the ebtEdge Mobile app (Apple App Store | Google Play Store } to check balances and locate stores that accept benefits.

You can apply for Food and Nutrition Benefits via:

*Clients can request an application be sent to them by calling  828-537-1683 or emailing jennifer.garland@mitchellcountync.gov.  Clients may also print a paper application at: https://files.nc.gov/ncdhhs/dss-8207-ia.pdf.

MEDICARE
MEDICAID

Medicaid provides access to physical and behavioral health care and services to improve health and well-being for North Carolina citizens. Services NC Medicaid manages include but are not limited to:

  • Physical, behavioral health, and substance use services,
  • Pharmacy Benefits, and
  • Services and supports for people with chronic and long term health care needs.

You can apply for Medicaid benefits:

*Clients can request an application be sent to them by calling 828-537-1685 or emailing Michelle.Hobson@mitchellcountync.gov

MEDICAID BENEFICIARIES: NOTICE OF YOUR RIGHTS UNDER FRANKLIN ET. AL. v. KINSLEY (click or tap to open)

en español

NOTICE TO PERSONS WHO HAVE HAD OR MAY IN THE FUTURE HAVE THEIR MEDICAID BENEFITS TERMINATED OR REDUCED IN NORTH CAROLINA:

PROPOSED SETTLEMENT OF FRANKLIN et al. v. KINSLEY.
United States District Court – Eastern District of North Carolina Case No.: 5:17-CV-581

Franklin et al. v. Kinsley, formerly known as Hawkins et al. v. Cohen, is a federal lawsuit filed in 2017. This case was certified by the Court as a class action lawsuit on behalf of N.C. Medicaid beneficiaries.

In this lawsuit, the Plaintiffs allege that the N.C. Medicaid agency, along with county Departments of Social Services (DSS), was terminating and reducing Medicaid benefits without considering eligibility under all Medicaid categories and without first providing timely and adequate written notice, in violation of federal Medicaid statute and the U.S. Constitution. The Defendant denied those allegations.

The named Plaintiffs and the Defendant have reached a Settlement Agreement to resolve the lawsuit. In reaching the Settlement Agreement, the Defendant has not admitted any wrongdoing, but has agreed to modify the procedures, forms, and notices for redetermining Medicaid eligibility. The Court plans to approve the Settlement Agreement unless a good reason is given not to do so. The Settlement Agreement includes detailed descriptions of the steps that have been or will be taken to:

  • Assure that Medicaid does not stop without notice because the county DSS has not timely redetermined Medicaid eligibility;
  • Assure that all categories of Medicaid eligibility are considered before termination or reduction of Medicaid;
  • Assure that persons receiving Medicaid in other categories are given an opportunity to have their eligibility as a disabled person considered prior to termination or reduction of their Medicaid benefits;
  • Assure compliance with all federal regulations governing the Medicaid eligibility process;
  • Assure that the written notice provided before Medicaid is reduced or terminated clearly and specifically states what action will be taken and the reason for that action;
  • Assure that all county DSSs comply with the provisions of the agreement.The members of the class who would be bound by the settlement include all current or future North Carolina Medicaid recipients for whom Defendant or county DSSs reduced or terminated Medicaid benefits without following the procedures set out above.

RIGHT TO OBJECT: Any class member has the right to object to this proposed Settlement Agreement; however, a class member does not have the ability to exclude himself or herself from being bound by the settlement if it is approved.

You may review the proposed Settlement Agreement by visiting the Civil Clerk’s office at 413 Middle Street, New Bern, NC 28560. The Settlement Agreement is also available at the following websites:

You may file written objections to the dismissal by mailing your reasons for objection to the Clerk of Court at the above address no later than December 31, 2022. If you wish to file evidence to support your objections, you must file the evidence in writing by that date.

You also have the right to object to the Settlement Agreement in person at a hearing that will be held at 11:00 a.m. on January 13, 2023. The hearing will take place at the United States District Court, 413 Middle Street, New Bern, NC 28560.

To ask questions of Plaintiffs’ attorneys about the case or the procedure for objecting to the dismissal, call toll free at 1-800-936-4971. You can also email Plaintiffs’ attorneys at hawkinsinfo@charlottelegaladvocacy.org.

 


 

AVISO A PERSONAS QUE HAN TENIDO O PUEDEN EN EL FUTURO TENER SUS BENEFICIOS DE MEDICAID TERMINADOS O REDUCIDOS EN CAROLINA DEL PROPUESTA DE ACUERDO DE FRANKLIN et al. v. KINSLEY.
Tribunal de Distrito de los Estados Unidos – Distrito Este de Carolina del Norte Caso Núm.: 5:17-CV-581

Franklin et al. c. Kinsley, anteriormente conocido como Hawkins et al. v. Cohen, es una demanda federal presentada en 2017. Este caso fue certificado por la Corte como una demanda colectiva en nombre de los beneficiarios de Medicaid de Carolina del Norte.

En esta demanda, los Demandantes alegan que la agencia de Medicaid de Carolina del Norte, junto con los Departamentos de Servicios Sociales (DSS) de los condados, estaba terminando y reduciendo los beneficios de Medicaid sin considerar la elegibilidad bajo todas las categorías de Medicaid y sin proporcionar primero un aviso por escrito oportuno y adecuado, en violación del estatuto federal de Medicaid y la Constitución de los Estados Unidos. El Demandado negó esas acusaciones.

Los Demandantes nombrados y el Demandado han llegado a un Acuerdo de Conciliación para resolver la demanda. Al llegar al Acuerdo de Conciliación, el Demandado no ha admitido ninguna ofensa, pero ha acordado modificar los procedimientos, formularios y avisos para redeterminar la elegibilidad de Medicaid. El Tribunal planea aprobar el Acuerdo de Conciliación a menos que se dé una buena razón para no hacerlo. El Acuerdo de Conciliación incluye descripciones detalladas de los pasos que se han tomado o se tomarán para:

  • Asegurar que Medicaid no se detenga sin previo aviso porque el DSS del condado no ha redeterminado oportunamente la elegibilidad de Medicaid;
  • Asegurar que todas las categorías de elegibilidad de Medicaid se consideren antes de la terminación o reducción de Medicaid;
  • Asegurar que personas que reciben Medicaid en otras categorías tengan la oportunidad de que se considere su elegibilidad como persona discapacitada antes de la terminación o reducción de sus beneficios de Medicaid;
  • Asegurar el cumplimiento de todas las regulaciones federales que gobiernan el proceso de elegibilidad de Medicaid;
  • Asegurar que el aviso por escrito proporcionado antes de que Medicaid se reduzca o termine establece clara y específicamente qué acción se tomará y la razón de esa acción;
  • Asegurar de que todos los DSS del condado cumplan con las disposiciones del acuerdo.

Los miembros de la demanda colectiva que estarían obligados por el acuerdo incluyen a todos los beneficiarios actuales o futuros de Medicaid de Carolina del Norte para quienes el Demandado o los DSS de los condados redujeron o terminaron los beneficios de Medicaid sin seguir los procedimientos establecidos anteriormente.

DERECHO A OBJETAR: Cualquier miembro de la clase tiene el derecho de objetar este Acuerdo de Conciliación propuesto; sin embargo, un miembro de la demanda no tiene la capacidad de excluirse de estar obligado por el acuerdo si se aprueba.

Puede revisar el Acuerdo de Conciliación propuesto visitando la oficina del Secretario Civil, Tribunal de los Estados Unidos – Civil Clerk’s Office, 413 Middle Street, New Bern, NC 28560. El Acuerdo de Conciliación también está disponible en los siguientes sitios web:

Puede presentar objeciones por escrito al despido enviando por correo sus razones de objeción al Secretario del Tribunal – Clerk of Court – a la dirección anterior a más tardar el 31 de diciembre de 2022. Si desea presentar pruebas para respaldar sus objeciones, debe presentarlas por escrito antes de esa fecha.

También tiene derecho a objetar el Acuerdo de Conciliación en persona en una audiencia que se llevará a cabo a las 11 a.m. el 13 de enero de 2023. La audiencia se llevará a cabo en Tribunal de Distrito de los Estados Unidos, 413 Middle Street, New Bern, NC 28560.

Para hacer preguntas a los abogados de los Demandantes sobre el caso o el procedimiento para objetar el despido, llame gratis al 1-800-936-4971. También puede enviar un correo electrónico a los abogados de Demandantes a hawkinsinfo@charlottelegaladvocacy.org.

CHILD SUPPORT

Available to anyone needing help to establish paternity, establish and collect a court order obligation for child support, or collect child support on an existing obligation. The program is not authorized to assist with custody, visitation, or property disagreements.

For ALL child support questions you may contact Tammy Bryant at 828-537-1653 or Customer Service at 1-800-992-9457.

Child Support Applications may be obtained by any of the following options:

  • By picking up/dropping off a paper application at the office (drop box located at the front doors available 24 hours)
  • www.ncchildsupport.com
  • Call 828-688-2175 for an application to be mailed to you
  • Request an application by contacting Tammy Bryant, Child Support Agent, by calling 828.537.1653 or emailing Tammy.bryant@mitchellcountync.gov
PAYING YOUR CHILD SUPPORT

You have options to pay your child support:

  1. Pay by Phone: 800.992.9457 or 855.702.2268
  2. eWallets: PayPal, Venmo, Apple Pay, and Gpay
  3. Pay by Mail or Online Credit Card: nc.smartchildsupport.com
  4. Walmart: Walk-In Payment
DAYCARE SUBSIDY

Provides ongoing financial assistance via vouchers for families in need of child care services from enrolled providers. Eligibility may be limited based on financial and situational criteria.

YOU CAN APPLY FOR BENEFITS

  • By picking up/dropping off a paper application at our office
  •  By contacting Southwestern Child Development:
    1078 North Main Street, Waynesville. NC 28786
    Direct #: 828.254.4015 | Main Office #: 828.586.5561 | Fax :# 828.246.6260
    E-Mail: Murphy.Kate@swcdcinc.org
    www.swcdcinc.org

TEMPORARY ASSISTANCE FOR NEEDY FAMILIES (TANF)

TANF povides parents (and some situations where children reside in the care of relatives) with short-term training and other services to help them become employed and moving towards self-sufficiency. Also known as Work First or Cash Assistance Programs.

APPLY FOR BENEFITS

 

Department Overview

The mission of the Mitchell County Department of Social Services is to provide assistance and services to all eligible citizens of Mitchell County in a timely, efficient manner within the confines of state regulations and North Carolina General Statutes.

Based on the principle that society and this agency have a vested interest in the individual while providing assistance and services in a respectful, compassionate manner enabling each to retain their dignity, self respect and self-sufficiency. The department pledges its best efforts to improve effectiveness and efficiency in all programs, to improve staff morale and community awareness of the needs of the department and the clients that are served.

Units of Mitchell County DSS

  • Administrative Unit
    (Administrative Officer – Tammy Hopson, 828.537.1675)

    This unit is responsible for business and fiscal operations.
  • Adult Services
    (Supervisor Shana Jenkins, 828.537.1669)

    This unit is responsible for adult protective services, guardianship, and licensing of daily care homes.
  • Child Support Services
    (Child Support Services Agent – Tammy Bryant, 828.537.1653)
  • Children’s Services
    (Social Services Program Manager – Shawn Block, 828.537.1652)

    This unit is responsible for children’s protective services foster care services, foster home licensing, and adoptions.
  • Food & Nutrition/Energy/Fraud/WorkFirst
    (Food & Nutrition Supervisor – Jennifer Garland, 828.537.1683)
    This unit is responsible for administering food and nutrition services, the Energy Assistance Program and fraud.
  • Medicaid
    (Medicaid/Medicaid Transportation Supervisor – Michelle Hobson, 828.537.1685)

    This unit is responsible for administering the Medicaid program and Medicaid Transportation .

DSS Board Meetings

The Mitchell County Board of Social Services meets the first Monday of each month at 5:30 p.m. at the Administration Building, 26 Crimson Laurel Circle, Bakersville, NC. Minutes of the DSS Board meetings are available online.

Our Location

The Department of Social Services is located at 347 Long View Drive in Bakersville, NC 28705.

OFFICE HOURS

8:00 a.m. – 4:30 p.m.
Monday – Friday

OPEN POSITIONS

PERSONNEL

Wendy Boone
Director@mitchellcountync.gov

828.537.1656
Director

Tammy Hopson
Tammy.Hopson@mitchellcountync.gov

828.537.1675
Administrative Officer

Jennifer Garland
Jennifer.Garland@mitchellcountync.gov
828.537.1683
Food & Nutrition Services,
Energy Assistance,

WorkFirst & Program Integrity

Michelle Hobson
Michelle.Hobson@mitchellcountync.gov

828.537.1685
Medicaid, Long-Term Care,
Transportation & Special Assistance
Supervisor

Elizabeth Custode
Elizabeth.Custode@mitchellcountync.gov
828.537.1661

Foster Care Supervisor

Candace Franklin
Candace.Frankllin@mitchellcountync.gov
828.537.1655
Intake & Assessments CPS Supervisor

Shana Jenkins
Shana.Jenkins@mitchellcountync.gov

828.537.1669
Adult Services

Tammy Bryant
Tammy.Bryant@mitchellcountync.gov
828.537.1653
Child Support Agent

Shawn Block
Shawn.Block@mitchellcountync.gov

828.537.1652
Social Services Program Manager

Donna Davis
Donna.Davis@mitchellcountync.gov

828.537.1664
Foster Care Licensing
& Adoptions

DSS BOARD

Brandon Pittman
Chair

Steve Pitman
Vice-Chair

Clayton Roberts

Jeff Harding

Harley Masters

DSS BOARD MEETINGS –
LIVE VIDEO STREAM

en español

MEDICAID EXPANSION

Medicaid Expansion launched December 1, 2023 for eligible individuals in North Carolina. Adults ages 19-64 earning income up to 138% of the federal poverty level may be eligible (including single applicants earning up to $20,000.00/year or families of three earning up to $34,000.00/year). Medicaid expansion will provide comprehensive coverage including the following:

  • Primary/Specialists visits
  • Pregnancy and postpartum care
  • Hospital stays
  • Vision
  • Hearing
  • Behavioral health
  • Prescription drug costs
  • Preventative and wellness services
Eligibility Criteria
  • U.S. Citizen
  • Must be a resident of the state of North Carolina
  • Age 19-64
  • Must meet the income criteria per household size
How to apply
  • You can apply online through ePASS – a secure, self-service website at ePASS.nc.gov. By applying online, which will eliminate having to go in person to your local Division of Social Services (DSS) office.
  • If unable to apply online, you can apply in person at your local DSS office, or call your local DSS office, to apply by phone or request an application to be mailed to you.
Questions?

Check our NC Medicaid Expansion Questions and Answers page for more information.

Applicants eligible for Coverage under NC Medicaid Expansion, will begin no earlier than December 1, 2023.


LA EXPANSIÓN DE MEDICAID

La expansión de Medicaid se lanzó el 1 de diciembre de 2023 para personas elegibles en Carolina del Norte. Los adultos de 19 a 64 años que ganan ingresos de hasta el 138% del nivel federal de pobreza pueden ser elegibles (incluidos los solicitantes solteros que ganan hasta $20,000.00/año o familias de tres que ganan hasta $34,000.00/año). La expansión de Medicaid brindará una cobertura integral que incluye lo siguiente:

  • Visitas primarias/especialistas
  • Cuidados durante el embarazo y el posparto
  • Estancias hospitalarias
  • Visión
  • Audiencia
  • Salud conductual
  • Costos de medicamentos recetados
  • Servicios preventivos y de bienestar.
Criterio de elegibilidad
  • Ciudadano estadounidense
  • Debe ser residente del estado de Carolina del Norte.
  • Edad 19-64
  • Debe cumplir con los criterios de ingresos por tamaño de hogar.
Cómo aplicar
  • Puede presentar su solicitud en línea a través de ePASS, un sitio web seguro de autoservicio en ePASS.nc.gov. Solicitando en línea, lo que eliminará la necesidad de ir en persona a la oficina local de la División de Servicios Sociales (DSS).
  • Si no puede presentar la solicitud en línea, puede presentar la solicitud en persona en la oficina local del DSS, o llamar a la oficina local del DSS para presentar la solicitud por teléfono o solicitar que le envíen una solicitud por correo.
¿Preguntas?

Consulte nuestra página de preguntas y respuestas sobre la expansión de Medicaid de Carolina del Norte para obtener más información.

Los solicitantes elegibles para la cobertura bajo la expansión de Medicaid de Carolina del Norte no comenzarán antes del 1 de diciembre de 2023.