Social Services

TO MAKE A REPORT OF ABUSE OR NEGLECT OR EXPLOITATION OF AN ADULT OR CHILD

Contact Mitchell County Department of Social Services at 828.688.2175, extension 1542 during normal business hours. On weekends, holidays, and after 5:00 p.m. during the work week contact Mitchell County Communications at 828.688.9110.

 


 

Photo of Wendy BooneWendy Boone,
Director

347 Long View Drive
Bakersville, NC 28705
E-mail: Director@mitchellcountync.gov
Telephone: 828.537.1656
Fax: 828.688.4940

 

IMPORTANT COVID-19 INFO
NC 211

Links to community resources and services in North Carolina

ENERGY ASSISTANCE
FOOD AND NUTRITION SERVICES

Provides low-income families or individuals the food they need for a nutritionally adequate diet. Benefits are issued via Electronic Benefit Transfer cards. Users may use the ebtEdge Mobile app (Apple App Store | Google Play Store } to check balances and locate stores that accept benefits.

You can apply for Food and Nutrition Benefits via:

*Clients can request an application be sent to them by calling  828-537-1683 or emailing jennifer.garland@mitchellcountync.gov.  Clients may also print a paper application at: https://files.nc.gov/ncdhhs/dss-8207-ia.pdf.

MEDICARE
MEDICAID

Medicaid provides access to physical and behavioral health care and services to improve health and well-being for North Carolina citizens. Services NC Medicaid manages include but are not limited to:

  • Physical, behavioral health, and substance use services,
  • Pharmacy Benefits, and
  • Services and supports for people with chronic and long term health care needs.

You can apply for Medicaid benefits:

*Clients can request an application be sent to them by calling 828-537-1685 or emailing Michelle.Hobson@mitchellcountync.gov

CHILD SUPPORT

Available to anyone needing help to establish paternity, establish and collect a court order obligation for child support, or collect child support on an existing obligation. The program is not authorized to assist with custody, visitation, or property disagreements.

For ALL child support questions you may contact Tammy Bryant at 828-537-1653 or Customer Service at 1-800-992-9457.

Child Support Applications may be obtained by any of the following options:

DAYCARE

Provides ongoing financial assistance via vouchers for families in need of child care services from enrolled providers. Eligibility may be limited based on financial and situational criteria.

The Emergency Child Care Subsidy provides assistance for essential workers needing child care services during the COVID-19 crisis. Enrolled providers vary and have agreed with the State of NC to remain open and accepting enrollments from families of essential workers for specific timeframes established for COVID-19.

YOU CAN APPLY FOR BENEFITS

  • By picking up/dropping off a paper application at the office (drop box located at the front doors available 24 hours)
  • By mail to 347 Long View Drive, Bakersville, NC 28705
  • By fax @ 828-688-4940

TEMPORARY ASSISTANCE FOR NEEDY FAMILIES (TANF)

TANF povides parents (and some situations where children reside in the care of relatives) with short-term training and other services to help them become employed and moving towards self-sufficiency. Also known as Work First or Cash Assistance Programs.

APPLY FOR BENEFITS

 

MEDICAID BENEFICIARIES: NOTICE OF YOUR RIGHTS UNDER HAWKINS v. COHEN

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en español

Hawkins v. Cohen (5:17-CV-581 E.D.N.C.) is a federal lawsuit filed in 2017 on behalf of Medicaid beneficiaries in North Carolina. The case concerns improper terminations of Medicaid benefits.

The Court hearing the case has certified it as a class action. This means that the case is to help not just the people who filed the case but other Medicaid beneficiaries whose Medicaid has been or will be terminated improperly.

The Court has ordered the N.C. Medicaid agency to stop terminations or reductions of Medicaid benefits until eligibility under all Medicaid categories has been considered and advance notice of the right to a hearing has been mailed to you. For example, if you get Medicaid based on having a minor child who is turning eighteen years old, your county Department of Social Services must consider whether you are disabled before they stop your Medicaid.

If you have any questions about this lawsuit or about your rights, you may contact the attorneys who filed the case, the Charlotte Center for Legal Advocacy. You can reach these lawyers by calling this toll free number: 1-800-936-4971. You can also send the lawyers an email at Hawkinsinfo@charlottelegaladvocacy.org.

You also may contact these lawyers if you want to report that you lost your Medicaid without a decision that you were no longer eligible for Medicaid under any category or without receiving advance written notice that your Medicaid would stop. There is no cost to you for any help that these lawyers provide to you.

 


 
ATENCIÓN BENEFICIARIOS DE MEDICAID:
AVISO DE SUS DERECHOS BAJO HAWKINS v. COHEN

Hawkins v. Cohen(5:17-CV-581 E.D.N.C.) es una demanda federal presentada en 2017 en nombre de los beneficiarios de Medicaid en Carolina del Norte. El caso se refiere a terminaciones inadecuadas de beneficios de Medicaid.

El Tribunal que ha oído el caso lo ha certificado como una demanda colectiva. Esto significa que el caso es para ayudar no solo a las personas que presentaron el caso, sino a otros beneficiarios de Medicaid cuyo Medicaid ha sido o será cancelado indebidamente.

El Tribunal ha ordenado a la agencia de Medicaid de N.C. que detenga las terminaciones o reducciones de los beneficios de Medicaid hasta que se haya considerado la elegibilidad bajo todas las categorías de Medicaid y se le haya enviado un aviso de su derecho a una audiencia por correo. Por ejemplo, si usted recibe Medicaid basado en tener un niño menor de dieciocho años, el Departamento de Servicios Sociales en su condado debe considerar si usted es discapacitado antes de que terminar su Medicaid.

Si tiene alguna pregunta sobre esta demanda o sobre sus derechos, puede ponerse en contacto con los abogados que presentaron el caso, el Centro de Apoyo Legal en Charlotte. Puede comunicarse con estos abogados llamando a éste número gratuito: 1-800-936-4971. También puede enviar un correo electrónico a los abogados a Hawkinsinfo@charlottelegaladvocacy.org.

También puede contactar a estos abogados si desea reportar que perdió su Medicaid sin una decisión que ya no es elegible para Medicaid en cualquier categoría o sin recibir un aviso por escrito que su Medicaid se detendría. No hay ningún costo a usted por cualquier ayuda que estos abogados le proporcionen.

[/su_note]

Department Overview

The mission of the Mitchell County Department of Social Services is to provide assistance and services to all eligible citizens of Mitchell County in a timely, efficient manner within the confines of state regulations and North Carolina General Statutes.

Based on the principle that society and this agency have a vested interest in the individual while providing assistance and services in a respectful, compassionate manner enabling each to retain their dignity, self respect and self-sufficiency. The department pledges its best efforts to improve effectiveness and efficiency in all programs, to improve staff morale and community awareness of the needs of the department and the clients that are served.

Units of Mitchell County DSS

  • Administrative Unit
    (Administrative Officer – Tammy Hopson, 828.537.1675)

    This unit is responsible for business and fiscal operations.
  • Adult Services/Workfirst/Daycare
    (Supervisor Shana Jenkins, 828.537.1669)

    This unit is responsible for adult protective services, guardianship, licensing of daily care homes, daycare services, and the Workfirst Program.
  • Child Support Services
    (Child Support Services Agent – Tammy Bryant, 828.537.1653)
  • Children’s Services
    (Social Services Program Manager – Shawn Block, 828.537.1652)

    This unit is responsible for children’s protective services foster care services, foster home licensing, and adoptions.
  • Food & Nutrition/Energy/Fraud
    (Food & Nutrition Supervisor – Jennifer Garland, 828.537.1683)
    This unit is responsible for administering food and nutrition services, the Energy Assistance Program and fraud.
  • Medicaid
    (Medicaid/Medicaid Transportation Supervisor – Michelle Hobson, 828.537.1685)

    This unit is responsible for administering the Medicaid program and Medicaid Transportation .

DSS Board Meetings

The Mitchell County Board of Social Services meets the first Monday of each month at 5:30 p.m. at the Administration Building, 26 Crimson Laurel Circle, Bakersville, NC. Minutes of the DSS Board meetings are available online.

Our Location

The Department of Social Services is located at 347 Long View Drive in Bakersville, NC 28705.

Google Map of Ledger, NC

OFFICE HOURS

8:00 a.m.-5:00 p.m.
Monday-Friday

PERSONNEL

Wendy Boone
Director@mitchellcountync.gov

828.537.1656
Director

Tammy Hopson
Tammy.Hopson@mitchellcountync.gov

828.537.1675
Administrative Officer

Jennifer Garland
Jennifer.Garland@mitchellcountync.gov
828.537.1683
Food & Nutrition Services,
Energy Assistance,

Work First Program Integrity

Michelle Hobson
Michelle.Hobson@mitchellcountync.gov

828.537.1685
Medicaid, Long-Term Care,
Special Assistance
Supervisor

Elizabeth Custode
Elizabeth.Custode@mitchellcountync.gov
828.537.1661

Child Services Supervisor

Shana Jenkins
Shana.Jenkins@mitchellcountync.gov

828.537.1669
Adult Services/Child Care
Subsidy Supervisor

Tammy Bryant
Tammy.Bryant@mitchellcountync.gov
828.537.1653
Child Support Agent

Shawn Block
Shawn.Block@mitchellcountync.gov

828.537.1652
Social Services Program Manager

Donna Davis
Donna.Davis@mitchellcountync.gov

828.537.1664
Foster Care Licensing
& Adoptions

JOB LISTINGS

DSS BOARD

Brandon Pittman
Chair

Steve Pitman
Vice-Chair

Vern Grindstaff

Jeff Harding

Harley Masters

NEW: DSS BOARD – LIVE STREAM