Transportation

Sheila Blalock,
Director

73 Crimson Laurel Circle
Bakersville, NC 28705
E-mail: sheila.blalock@mitchellcountync.gov
Telephone: 828.688.4715
Fax: 828.688.3510
TDD: 711 or 1.800.735.2962

Upcoming Meetings & Holidays

Scheduled meetings of the Transportation Advisory Board are posted here. For more information, click or tap on any link that appears.

Mitchell County Transportation observes all holidays taken by Mitchell County Government. Our services do not operate on those days. A list of upcoming holidays is posted below.

• May 27, 2024, (All Day): Memorial Day (County Offices Closed)
• July 4, 2024, (All Day): Independence Day (County Offices Closed)
• September 2, 2024, (All Day): Labor Day (County Offices Closed)

Department Overview

Mitchell County Transportation Office

Mitchell County Transportation strives to provide eaiser mobility choices and to improve the economic well-being and quality of life for the community. The department strives to excel in providing safe, reliable, affordable, courteous public transit serives that address the needs of Mitchell County residents.

Title VI Compliance

It is the policy of Mitchell County Transit to ensure compliance with Title VI of the Civil Rights Act of 1964; 49 CFR, Part 21; related statutes and regulations that ensure no person in the United States shall, on the grounds of race, color, sex, age, national origin, or disability, be excluded from participation in, or be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance from the United States Department of Transportation.

For more information or to file a complaint you may contact us by mail, telephone, or email. Complaints must be filed in writing or in person no later than 180 days after the alleged act of discrimination occurred.

Any person who believes he or she has been discriminated against should contact:

Sheila Blalock
Mitchell County Transportation Director
73 Crimson Laurel Circle
Bakersville, NC 28705
828.688.4715
sheila.blalock@mitchellcountync.gov

Need Accommodations?

Anyone needing either auxiliary aids and services under the Americans with Disabilities Act (ADA) or a language translator should contact Sheila Blalock at telephone number 828.688.4715 or via email at sheila.blalock@mitchellcountync.gov.

Have A Complaint?

If you would like to file a complaint about services of Mitchell County Transportation, please download, print, and fill out one of the following forms and submit it to our office. The forns are PDF file. You can get the free Adobe Reader software to open these files.

• ADA Complaint Form
• Discrimination Complaint Form

Scheduled Meetings

• MCTA Staff Meetings & Training are every third Tuesday of the month
• The Transportation Advisory Board meets quarterly. For a list of Advisory Board members and meeting dates, you may contact Sheila Blalock at 828.688.4715.
  Public comments are always welcome. Contact Sheila Blalock to be placed on the agenda.

Transportation Advisory Board

The Transportation Advisory Board (TAB) meets regularly to provide advice and develop policies for our operation. For information on members and meetings, please contact Sheila Blalock at 828.688.4715 or by e-mail at sheila.blalock@mitchellcountync.gov.

Our Services

The Mitchell County Transportation Authority (MCTA) is a community transportation program dedicated to meet the transportation needs of Mitchell County residents. The community transit system can help residents get to work, go shopping, get to the pharmacy, in county as well as out-of-county medical appointments or whatever the need may be. MCTA also provides transportation services by contract to a number of human service agencies such as the Senior Center, day care centers, sheltered workshop, social services, and pre-school centers.

Requesting Transportation

Obtaining a ride on community transit is quick and easy. Contact the Transportation Office with the day/time and location of a trip.Transportation is first-come, first-serve. Call in advance to guarantee your transportation. A Transportation representative will determine eligibility for services and help schedule the trip.

Mitchell County Transportation services are fully-accessible for people with disabilities.

Requesting Pine Line Route Deviations

Riders can request a deviation on the Pine Line from its regular route but there are restrictions. The deviation request must be made 24 hours in advance and the request can only be 1/4 of a mile from the established route.

Department Policies

Learn more about departmental policies by clicking tapping links below.

• Reasonable Modification Policy

Our Location

The Transportation Department is located at 73 Crimson Laurel Circle, in Bakersville, NC 28705.