Income Maintenance Caseworker II – Energy Assistance/Program Integrity – Position # 221-02-0001

The person in this position will utilize an average 75% of their work week as an Energy Assistance Caseworker. This includes all duties associated with the classification including, but not limited to, interviewing clients, taking applications, explaining program requirements to clients, helping the client to resolve problems, determining eligibility, calculating allotment amounts, verifying information, and maintaining all applicable reports, etc. The worker in this position must adhere to all time frames, proper completion of forms, etc. Work is performed under the supervision of an Income Maintenance Supervisor and by following state and federal regulations for the proper administration of public assistance programs.

The person in this position will utilize an average of 25% of their work week as a Program Integrity Investigator. This includes all duties associated with the classification including, but not limited to, assessing fraud referrals, investigations, review of case files, establishing fraud claims, calculating benefit amounts paid in error to households, fair hearings, creating repayment plans, adhering to all time frames, proper and timely completion of forms, following NCDHHS regulations and policy for the Program Integrity program, etc. Work is performed under the supervision of the above-mentioned Income Maintenance Supervisor.

Work may also include other related duties and activities as deemed appropriate and assigned by the Income Maintenance Supervisor and/or Director.

Thorough knowledge of income maintenance program assigned. Considerable knowledge of all agency and community programs and services, which affect the client/applicant. General knowledge of all income maintenance programs. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret a variety of regulations, policies, and procedures of varying complexity. Ability to work independently and prioritize work. Ability to understand the needs and problems of clients/applicants. Ability to perform caseworker function under and within structured time frames.

Requires strong interpersonal skills, organizational skills, and the ability to keep accurate, detailed notes on each application or recertification that justifies and explains each action and calculation. Must be able to physically perform the basic life operational functions of standing, walking, fingering/typing, talking, seeing, and hearing. Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift objects.